Sunday, April 25, 2010

We took some friends from Toronto to Gaucho Grill on Charlotte Street last week and it was probably the worst service we have (we were 7 at the table) have had in ages!

I could do a whole rant about how poor the service would be but it would be a pointless waste of time.

Needless to say we pulled the manager aside and told her the problems we were having and from then on we had new servers allocated to us (the trainees were banished) and we got a very large discount on our meal. I would've rather had no discount and good service but it did help as we were there for a big night of dinner and if we had more attentive staff they could've easily sold a few more bottles of vino to us too.

After our chat, the manager watched our table all night and made sure we were well taken care of after the rocky start. It was still not a great meal but it was probably the first time that a manager actually cared about a complaint and did everything they could to rectify it. So bad points for the horrible service and then a few good points for the manager salvaging some of the restaurant's reputation. The embarrassing thing was that we were raving to our friends at how great this place was and then our poor thirsty tourist friend waited about 40 minutes for someone remember he ordered a beer (after being reminded about it 4x).

So steer clear unless you have patience and want to eat meat that has a zillion carbon footprint miles stamped all over it. 

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